Hannah Whitfield
Business Analyst
Dallas, TX · hannah.whitfield@example.com · (214) 555-0123
Summary
Business analyst with 6 years of experience turning messy operational problems into requirements engineering teams can build. Led discovery for an order-management replacement that cut fulfillment errors 35%, and the requirements packages on the last three projects went through development without a single scope dispute. Pulls her own data in SQL and works as the translator between operations and engineering.
Experience
Business Analyst · Trailhead Insurance Group
Aug 2021 - Present · Dallas, TX
- Led discovery for the replacement of a legacy order-management system: interviewed 40 users across five departments, mapped 12 core processes in BPMN, and wrote the 180-requirement package that vendor selection and the build were run against.
- Fulfillment errors fell 35% and adoption reached 95% of daily users within a quarter of go-live - measured against success metrics defined before the project started.
- Run backlog refinement with two development teams; the last three projects shipped without a scope dispute because acceptance criteria were written and signed off before build.
- Size problems with SQL before proposing solutions, from defect rates to queue times, so debates start from numbers instead of anecdotes.
Junior Business Analyst · Crestpoint Logistics
Jun 2018 - Jul 2021 · Dallas, TX
- Documented current-state processes for warehouse and billing operations across 3 sites, producing the process library the PMO still maintains.
- Wrote user stories and test cases for a billing system upgrade delivered on schedule, and supported UAT with 25 testers across four cycles.
Education
B.B.A. Management Information Systems · University of Texas at Dallas
2014 - 2018
Certifications
- Certification of Capability in Business Analysis (CCBA) - International Institute of Business Analysis
Skills
Analysis: Requirements elicitation, Process mapping (BPMN), User stories, UAT planning
Data: SQL, Excel (advanced), Power BI
Tools: Jira, Confluence, Visio, Lucidchart